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ABOUT YOUR CUSTOMERS

Senseforth is a big-data text-analytics firm that helps you leverage the ocean of natural language conversations in public and private domain by extracting and delivering rich real-time actionable insights.

IN THE PRESS

ABOUT SENSEFORTH

Senseforth is a leader in the space of Expression Analytics. Expression analytics is the art of understanding human expressions (sentiment, emotions, intent, wants, questions) from natural language digital content like text, image, video and audio. Expression Analytics helps organisations effectively listen to,understand and respond to all stake-holder (customers , employees , investors , media) expres-sions both externally and internally.


Senseforth's patent-pending Natural Language processing algorithms mine meaning from millions of pieces of content everyday, extract expressions like emotions, intent, wants and wishes, and convert them into actionable insights.This helps you go beyound just numbers like mentions, shares, likes, comments and followers, and get to the real customer fedback.

FEATURES
Senseforth Customer Insights cloud provides you a single, comprehensive and real-time view of your customer voice based on opinions extracted from both internal sources (feedback forms, mails, complaints, call center transcripts etc.) and external sources (social media, news and other review websites) and with insights categorized to a depth where analytics becomes meaningful and actionable to the user based on their role. Senseforth’s patent-pending algorithms and big-data backbone work tirelessly for you day and night to ensure that you do not miss out on any feedback and it is categorized and delivered to the right stakeholder real-time so that customer loyalty disasters can be averted.

Dashboard: A Dashboard which automatically bubbles up what is important based on your preferences and helps you identify where the problems are and perform root cause analysis

Depth in Opinion Categorisation: Insights delivered at granular aspect level which makes them meaningful.

Trends and Prediction: Our algorithms generate opinion trends and predictions so you can take action before things go wrong.A stitch in time saves nine !

Alerts and Notifications: Our engine delivers timely alerts and notifications to you,wherever you are. And whats more you can configure them.

Comprehensive sources: Our connectors and crawlers cover hundreds of external sources and all of your internal sources so you don't miss even a whisper.

Omni-channel delivery: Our VOC is available on the web, tablet or mobile, wherever yo wish to access it.

Industry leading Sentiment Analysis: Our algo-rithms are patent-pending and have proven to be more accurate than pure-play NLP API providers.

SAAS based offering: Our application is modeled as a SAAS based offering, ensuring that you pay only for what you use.

CLIENTS
DEMOS
Senseforth Voice of Customer solution helps organizations listen to, analyze, understand, act upon and predict customer feedback. The real-time module helps organizations capture, bucket and ticket every piece of feedback. The analytics module helps organizations continuously identify root-cause, trends and underlying patterns in the feedback.

VOICE OF CUSTOMER

VOICE OF CUSTOMER FOR RETAIL

TEAM
TEAM

First Floor,L 152, 14th Cross,
5th main HSR layout 6th sector
Banglore 560102. INDIA.