Intelligent Customer Engagement
Senseforth delivers predictive and proactive customer experiences without being obtrusive. An enterprise becomes a real life genie that springs into action wherever and whenever customer wants.
Multiplier Business Value
Research proved that it costs 7 times more to acquire a customer than retain one. Increased customer engagement has an exponential impact on the Life Time Value of a customer.
Incisive and critical insights with in-depth categorization empower business transformation and enable category leadership.
Joyful and Natural Interfaces
Filling out web forms, IVR frustrations, and endless waiting in call center queues are a thing of the past. Natural interfaces like text and voice provide most intuitive and joyful interaction.
Context is king. Siloed systems and disconnected analytics frustrate the users. Understanding customers and remembering their specific context across environments makes them feel highly valued.
Customers crave for personalized experiences. Understanding their specific choices, preferences and requirements always creates positive emotions; making customers cherish such relationships.
millions of user expressions analyzed
millions of insights extracted and delivered
More accurate than leading NLP Engines
Rated amongst top ten Analytics Startups by Forrester
Channel Specific listening system
Ability to listen to conversations from diverse channels
Text analytics engine interprets user intent, sentiment, wants and wishes
The platform remembers the context of every conversation including thread, domain and user
Respond to customers by routing, prioritization and making API calls to backend systems
Omni Channel Insight Delivery
Insights delivered through various channels like web, mobile, smart surfaces and APIs
Root Cause Analysis, trends and underlying patterns for deeper insights